Travel Agent, Croatian

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming inquiries from customers and partners through phone, email, and chat in both Croatian/Bosnian/Serbian and English.

• Assist with bookings, cancellations, changes, and general travel-related queries.

• Offer support regarding platform tools, policies, and procedures.

• Record all interactions in the CRM system, ensuring precision and appropriate follow-up.

• Detect issues, resolve them promptly, and escalate when needed.

• Uphold professionalism and empathy, especially in high-pressure situations.

• Regularly achieve service quality and customer satisfaction objectives.

⛳️ Requirements

• Proficiency in Croatian/Bosnian/Serbian and English (both spoken and written).

• Strong computer skills and ability to multitask effectively.

• Exceptional problem-solving and communication skills.

• Previous experience in customer service, travel, or hospitality will be considered a significant advantage.

🏝️ Benefits

• Competitive salary.

• €1200 sign-on bonus.

• €50 meal voucher.

• Monthly performance bonus.

• Private life and health insurance.

• 25 days of annual leave.

• Relocation package for candidates moving from abroad, covering travel expenses and initial accommodation.