Travel Agent, Amadeus

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee and assist with Travel Operations tasks such as flight modifications, cancellation requests, and the refund process.

• Manage, escalate, and monitor GDS issues and cases.

• Handle negotiated rates and advanced refunds within the GDS platform.

• Collaborate directly with our land suppliers for pre- and post-booking requests.

• Provide support to customers in destination for emergency situations through various contact channels.

⛳️ Requirements

• Proficient communication skills in English; knowledge of additional languages such as French or Spanish is advantageous.

• In-depth understanding of Amadeus Flights and GDS.

• Demonstrated experience in negotiating fares and managing commissions within GDS.

• Strong organizational skills with the ability to plan, prioritize, and manage time effectively.

• High level of flexibility and adaptability to scheduling; willingness to work in rotating shifts, including evenings, weekends, and holidays.

• Must be based in Spain.

• **Preferred Qualifications:**

• At least 2 years of experience in customer support within the travel industry, ideally including flights.

• Proven success in fast-paced environments.

• Strong adaptability, problem-solving skills, and a quick-learning attitude.

🏝️ Benefits

• Competitive compensation package that aligns with job responsibilities and experience.

• Flexible compensation management options for meals, transportation, and private health insurance through Cobee.

• Opportunity for remote work within Spain.

• Permanent contract from the outset.

• Access to travel packages at discounted rates!

• Referral bonuses for bringing in talented individuals.

• Unlimited coffee, team lunches, English lessons, and biannual company parties.

• Lastly, become part of a dynamic and motivated multicultural team within an agile and rapidly growing organization!