Travel Advisor – Executive

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver travel services tailored for VIP and Executive level business travelers, organizing domestic and/or international air, ground transportation, hotel accommodations, and other travel-related services as requested.

• Collaborate with the team to ensure excellent service delivery and achieve high levels of customer satisfaction.

• Build and maintain strong collaborative relationships with clients and vendors.

• Mentor less experienced travel advisors as required.

• Engage with customers both verbally and in writing to ascertain their destination, transportation preferences, travel dates, budget considerations, accommodations, and necessary services.

• Interpret client instructions to draw accurate conclusions and formulate precise travel arrangements.

• Utilize additional resources when needed.

• Coordinate travel-related service bookings, including air, rail, car, car service, hotel reservations, seat assignments, and any other client-requested accommodations.

• Possess a comprehensive understanding of international travel, including fare structures, pricing, available resources, and travel documentation requirements.

• Manage and execute the use of upgrades and loyalty programs, ensuring follow-through to confirm services were delivered.

• Consult with clients and proactively anticipate their needs to achieve optimal results.

• Implement travel plans with a high degree of accuracy while navigating unexpected challenges.

• Conduct Quality Control on each reservation prior to directing them to the appropriate ticketing/quality control queue.

• Address customer service issues using available resources through leadership or vendor representatives when needed.

• Review incoming correspondence and materials as necessary; prioritize, summarize, and respond in a timely manner.

• Relay all essential information to travelers and travel arrangers to ensure expectations are met.

• Maintain reservations in a completed status regardless of whether ticketing authorization was received during the call.

• Monitor assigned queues and tasks throughout the day to ensure reservations and tasks are precise and complete.

• Ensure all team tasks are completed or reassigned by the end of the shift.

• Collaborate with the leadership team to identify opportunities for process improvement and continuous enhancement of the travel program.

• Collect payments from customers for travel services in accordance with the Client’s Travel Policy and CTM Policy and Procedures.

• Stay informed on industry developments by reading daily briefings and industry announcements.

• Engage in training opportunities to enhance travel knowledge and customer service skills.

• Maintain a thorough working knowledge of GDS and any other products used for the specific account being managed.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least 2 years of experience as a travel counselor specializing in corporate/business travel.

• Proficiency with Sabre GDS is essential.

• Excellent interpersonal skills with the ability to work effectively across all levels.

• Demonstrated professionalism and skills to uphold a positive image.

• High level of accuracy and meticulous attention to detail.

• Ability to maintain confidentiality regarding any business-related information, observations, or viewpoints.

• Strong motivation paired with a sense of responsibility, accountability, and responsiveness.

• Proficient in technology and PC literacy.

• Strong prioritization and multitasking abilities.

• Good geographical knowledge.

• Excellent communication and customer service skills.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term Disability

• Voluntary Long-Term Disability Insurance

• Comprehensive Wellness Program with incentives to reduce medical insurance premiums.

• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

• Three medical plan options including a High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contributions and matching on a per pay period basis for those enrolled in the HDHP medical plan.

• Flexible Spending Accounts

• Dependent Care Savings Account.

• Dental Insurance Plan

• Vision Insurance Plan

• 9 Company Paid Holidays, including the day after Thanksgiving.

• Generous paid time off policies for vacation and sick days.

• Employee Assistance Plan offering access to Talk Space Therapy.

• Family Medical Leave

• Paid Parental Leave (4 weeks)

• Maternity benefits utilizing company-paid STD, plus Parental Leave (4 weeks) for recovery, bonding, and family time.

• Bereavement Leave

• 401(k) Retirement Plan with generous matching contributions per pay period.

• Student Loan Payment Match