Transitions of Care Medical Assistant – Member Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Contact both incoming and outgoing patients following their discharge to assess their condition and confirm they received the necessary assistance.

• Collaborate with partner vendors to arrange transportation, durable medical equipment (DME), meals, home health care, and additional services.

• Aid in scheduling post-discharge transitions of care (TOC) Advanced Practice Provider (APP), Primary Care Provider (PCP), and Specialist appointments.

• Work alongside patients, healthcare providers, and caregivers to guarantee favorable outcomes.

• Collaborate with TOC team members to achieve collective goals, which include interdisciplinary meetings.

• Engage in and support pilot programs.

• Coordinate with medical professionals and facilities to obtain discharge records.

• Adhere to escalation protocols to the clinical team to ensure that patients receive necessary evaluations and care.

⛳️ Requirements

• A valid and clear Medical Assistant Certification.

• 2-3 years of experience in healthcare, managed care, home health, and/or community health environments.

• Fully bilingual in English and Spanish.

🏝️ Benefits

• Employer-sponsored health, dental, and vision insurance with low or no premium.

• Generous paid time off.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions except for those at the Director level and above; commission eligibility for Sales roles.

• Parental leave program.

• 401K program.