Transaction Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for internal colleagues, clients, financial advisors, and recordkeepers regarding participant transaction inquiries.

• Daily monitor personal and shared workflow dashboards to manage new and pending transaction requests.

• Process and evaluate participant transactions, including but not limited to: - Termination distributions - In-service and hardship withdrawals - Loans and loan defaults - Required Minimum Distributions (RMDs) - QDROs and alternate payee distributions - Refunds and force-outs - 1099 preparation - SDBA/Brokerage accounts and Cash Balance/Defined Benefit plans.

• Conduct peer reviews for all transaction types to ensure precision, compliance, and adherence to internal standards.

• May act as a backup for the team lead(s) during their absence, ensuring seamless operations and decision-making.

• Analyze retirement plan documents to verify eligibility, vesting, and compliance.

• Ensure all transaction requests are thoroughly reviewed and processed in accordance with internal service standards.

• Maintain well-organized records and documentation aligned with firm practices.

• Collaborate with team members and management to enhance workflows and service delivery.

• Attend internal staff meetings and engage in departmental initiatives.

⛳️ Requirements

• Strong grasp of retirement plan distribution, withdrawal, and loan processes.

• Familiarity with ERISA, IRS, and DOL regulations.

• Outstanding communication and customer service abilities (both verbal and written).

• High attention to detail and capacity to meet deadlines in a fast-paced environment.

• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).

• 2+ years of experience in retirement plan administration or a related financial services role (preferred).

• Experience with recordkeeping platforms and tools (e.g., PensionPro, FT William) (preferred).

• Familiarity with various recordkeeper systems and online processing platforms (preferred).

• Understanding of SDBA/brokerage account distributions and Cash Balance/Defined Benefit plan distribution regulations (preferred).

🏝️ Benefits

• Medical, Dental & Vision — we cover 80% for employees and 50% for dependents.

• 401(k) with safe harbor contributions.

• Generous open PTO policy.

• Life insurance, FSA & HSA.

• Ongoing industry training and professional development.

• A team that truly enjoys collaborating with one another.