Training Specialist, Technical Writer – Data Center Cooling Solutions

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Conduct both onsite and virtual training sessions for key clients regarding the installation, operation, and maintenance of our data center cooling solutions.

• Create and present training materials, such as manuals, presentations, and hands-on demonstrations.

• Lead interactive training sessions utilizing demonstrations, scenarios, and guided practices instead of solely lecture-based methods, traveling to customer or training venues as required.

• Utilize the LMS for managing the setup of virtual courses, enrollment, attendance tracking, completions, and surveys.

• Offer customers technical support and mentorship during installation and maintenance phases, in collaboration with other members of the Services team.

• Work together with sales and customer service teams to identify training needs and design tailored training programs.

• Ensure that customers are adequately trained and confident in using our products to improve their efficiency and satisfaction.

• Keep current knowledge of our products and services to deliver accurate and relevant training.

• Modify and maintain existing training materials as needed for clarity, accuracy, and effectiveness for learners.

• Gather and analyze customer feedback to continually enhance training programs and materials.

• Travel to customer sites as necessary to conduct onsite training.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent professional experience.

• Proven experience in providing technical product training and technical writing, preferably in a customer-facing capacity within the data center industry.

• Ability to comprehend complex technical concepts from manuals or other resources and translate them into learner-friendly content.

• Exceptional communication, presentation, and problem-solving abilities.

• Experience with an LMS or remote training platforms.

• Capability to work autonomously and manage multiple training sessions concurrently.

• Willingness to travel up to 50% of the time to customer locations as needed.

• A valid driver's license is mandatory.

• Ability to work 100% remotely from a home office located anywhere in the US, preferably in CT or ET time zones.

🏝️ Benefits

• Medical, dental, and vision plans along with flexible spending accounts.

• Short-term and long-term disability benefits.

• Critical illness, accident insurance, and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan, both of which include a company match.

• Tuition reimbursement.

• Caregiver, personal, and parental leave.

• Back-up care services.

• Paid time off, including volunteer time.

• A well-being program.

• Legal and identity theft protection.