Training Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver live (mainly remote) instructor-led training sessions and webinars to customers, partners, and internal teams, concentrating on enhancing mastery of the Vena product.

• Apply instructional design principles, technology, and adult learning theories to develop learning curricula, tools, and other educational resources.

• Develop, modify, and refine high-quality training materials in various formats to support and enhance the customer journey continuously.

• Exhibit expertise in the Vena product and best practices, identifying opportunities to enhance product knowledge through updates and releases.

• Collaborate closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing, to ensure training programs align with organizational objectives.

• Share best practices within the team to foster ongoing development of training initiatives related to customer implementations.

• Keep accurate and current training records in the Learning Management System (LMS).

• Collaborate with the Training Operations team to address internal and customer inquiries, offer support through the learning inbox, and assist with learner and session management.

• Travel as necessary to attend client events and site visits.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in training or consulting, preferably in a SaaS environment.

• Strong presentation abilities both live and on video/audio, with the versatility to tailor style to different audience personas.

• Capable of applying adult learning theories effectively in classroom settings.

• Exceptional written and verbal communication skills, able to articulate complex technology clearly, concisely, and effectively to diverse audiences.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as in conducting web-based meetings.

• Ability to comprehend and adapt to various audiences within the organization (including diverse individuals, groups, and varying levels of expertise).

• A proactive mindset for recognizing opportunities to enhance existing processes to facilitate scalability and growth.

• Eagerness to learn, with a proven ability to quickly adapt to and master new software programs.

• A motivated self-starter with high energy levels, capable of working independently within team projects.

• Strong attention to detail, particularly regarding instructional content.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible work environment with remote work options.

• Supportive team culture and collaborative work atmosphere.