Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review the daily roster of new hires commencing that day and prepare for their initial week.

• Update the Salute Onboarding Tracking Tool in Excel, serving as the definitive source for new hire status.

• Check in with new hires during their training, verify system access, and update tracking records accordingly.

• Send out weekly reminders and escalation emails for any incomplete or overdue learning plans and courses.

• Dispatch weekly learning plan dashboards to clients and stakeholders.

• Approve new hire course completions on a daily basis in Salute University.

• Maintain daily records of new hire progress in Docebo.

• Facilitate the Monday Training Introduction call, providing an overview of Docebo and the training process.

• Send expectation letters following the Monday training introduction call.

• Participate in the Foundational check-in call every other Monday.

• Conduct weekly client calls addressing new hires, training, and updates.

• Hold regular discussions with the ICX business team about evolving processes and procedures.

• Prepare weekly communications regarding course and learning plan completions.

• Collect data for the upcoming week's new hires and communicate about the Monday training call details.

• Monitor and respond to inquiries from new hires, escalating issues when necessary.

• Track training completion trends utilizing reports and dashboards.

• Send regular training completion trend reports to Operations.

• Identify opportunities to enhance check-ins and communications as the program evolves.

⛳️ Requirements

• A Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, or a related field is preferred.

• An equivalent combination of education and relevant experience will also be considered.

• A minimum of 3–5 years of experience in training coordination, onboarding program management, or a related learning and development leadership position.

• Experience in managing new hire tracking systems and Learning Management Systems (LMS).

• Previous experience leading recurring stakeholder or client-facing meetings.

• Proven experience in identifying and escalating at-risk new hires based on progress data.

• Experience collaborating with HR and IT on new hire credentialing and system access.

• Experience in compiling and reporting on training completion data or trends is preferred.

• Strong organizational skills to effectively manage multiple concurrent new hire cohorts.

• Excellent written and verbal communication abilities.

• Proficiency in Excel and Learning Management Systems (LMS).

• Familiarity with safety/compliance training requirements such as OSHA and NFPA 70E is advantageous.

• Capability to track completion trends and identify new hires requiring support.

• Ability to work collaboratively across functions with IT, client teams, and training leadership.

🏝️ Benefits

• 3% annual bonus based on experience and qualifications.

• 8 company-paid holidays.

• 2 floating holidays.

• Paid Time Off (PTO).

• Medical, dental, and vision insurance.

• Benefits enrollment begins on Day 1, with coverage starting on the first of the month after 30 days of employment.

• Employee Assistance Program.

• Employer-supported 401(k) with immediate 100% vesting.

• 3% employer match and 50% match on the next 2%.

• Health Savings Account (HSA).

• Mental health resources.

• Gym discounts.

• Discounted legal services.

• Home and auto insurance.

• Pet insurance.

• Identity theft protection.

• Discounted Group Life & AD&D.

• Discounted Group Short & Long-term Disability.

• Parental leave.

• 100% remote work.