Regional After Sales Support & Training Manager

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Act as the main technical support and training resource for Hisense HVAC products post-sale in the designated area.

• Respond to technical support inquiries and offer troubleshooting assistance to distributors, contractors, sales representatives, and internal support teams.

• Conduct training sessions in-person, remotely, and in classrooms covering installation, startup, service, troubleshooting, and best practices.

• Occasionally assist on-site with startup, troubleshooting, and quality assurance testing for inverter unitary, ductless, and VRF systems.

• Focus mainly on single-phase inverter-based products while maintaining a thorough understanding of product lines, installation prerequisites, controls, diagnostics, and service protocols.

• Collaborate with distributors and contractors to enhance product knowledge, installation standards, troubleshooting skills, and overall customer satisfaction.

• Record field issues, training requirements, product feedback, quality concerns, and frequent technical inquiries.

• Help create service, installation, troubleshooting, and training materials for support tools, applications, and customer-facing resources.

⛳️ Requirements

• An associate degree or HVAC-related technical certification is required.

• A bachelor's degree is preferred.

• More than 2 years of on-field product support experience with residential and light commercial HVAC systems.

• Proven experience in delivering both classroom and hands-on HVAC technical training.

• Capability to provide in-person and online training and technical support to clients.

• Exceptional communication skills.

• Proficient in delivering professional presentations and instructions.

• Competence with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams.

• Strong problem-solving and multitasking skills.

• Ability to collaborate effectively in team settings and follow directions from others.

• Willingness to travel up to 30% within the United States and Canada.

• Capability to work autonomously while aligning with business and leadership goals.

🏝️ Benefits

• Equal opportunity employment.

• Option to work remotely in the NW region of the U.S.

• Opportunities for in-person and remote training delivery.

• Travel opportunities across the United States and Canada (up to 30%).