Training Services Coordination and Logistics Associate III

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver administrative support for client learning and data management requirements.

• Conduct data entry related to learning administration tasks.

• Input training information into the learning management system (SuccessFactors) and handle requests via the request management system (ServiceNow).

• Ensure compliance with client standard operating procedures, processes, and service level agreements.

• Detect and resolve discrepancies and issues.

• Raise issues to the Manager for resolution.

• Engage directly with clients regarding questions, revisions, and concerns.

• Recognize client issues and escalate them appropriately.

• Carry out additional tasks as assigned.

• Adhere to all policies and standards.

• Experience with VeevaVault is advantageous.

• Strong attention to detail.

• Capability to work across multiple sites concurrently.

• Complete non-standard assignments.

• Operate within established procedures and practices.

• Execute tasks with minimal supervision.

⛳️ Requirements

• Familiarity with LMS and LRW systems.

• Proficient communication skills in English.

• Ability to perform a dual role in data processing and technical helpdesk support.

• Strong experience with Microsoft Excel and other Microsoft applications.

• Experience in managing a Learning Management System (LMS) is a plus.

• Familiarity with ticketing tools such as ServiceNow is beneficial.

• Must be available to work night shifts to support U.S. hours (8 AM to 5 PM ET).

• Recent graduates are encouraged to apply, with training provided.

🏝️ Benefits

• This position offers fully remote work.

• Contract duration of 6 months with the potential for permanent employment based on satisfactory performance.