Training Operations Intern

This is a fully remote position, open to applicants in Germany.

📋 Description

• Organize and schedule training sessions with trainers and clients for multiple enterprise projects simultaneously.

• Collaborate with trainers regarding upcoming sessions, necessary preparations, and logistics.

• Facilitate meetings among internal teams, trainers, and client stakeholders.

• Communicate with learners by sending invitations, reminders, pre-work materials, and follow-ups.

• Translate presentations and session materials between German and English.

• Handle session rescheduling as needed (which is a common occurrence).

• Oversee session aftercare: materials transfer, follow-up communications, and addressing open questions.

• Manage project tracking in Excel: detailing who is delivering what, when, for which client, at what cost, and comparing against planned timelines.

• Generate attendance reports for clients and for internal monitoring.

• Prepare metrics for impact assessments (NPS, completion rates, adoption KPIs) to illustrate value to clients and identify areas for improvement.

• Issue purchase orders to trainers based on confirmed bookings.

• Verify incoming trainer invoices against purchase orders and project plans, flagging any discrepancies.

• Maintain organized documentation and filing to ensure finance can close the month without follow-ups.

• Identify repetitive administrative tasks that should be automated.

• Develop automations using AI tools, Power Automate, Make, Zapier, custom GPTs, or agent builders, in close collaboration with Sara and Olli.

• Enhance our internal Excel and project tracking systems for scalability without increasing manual labor.

• Share your developments with the team to benefit others as well.

⛳️ Requirements

• A true passion for administrative tasks, structure, and maintaining clean data (you reviewed the list above without hesitation).

• Proficient in Excel: including pivots, lookups, nested formulas, conditional logic, data validation, and ideally Power Query.

• Highly detail-oriented: able to catch typos in purchase orders, notice discrepancies in invoice amounts, and identify scheduling conflicts.

• Dependable and organized: when you take over a responsibility, others can trust that it is in good hands.

• Genuine interest in AI: you experiment with ChatGPT, Claude, or similar tools and are eager to deepen your knowledge.

• Strong command of both German and English (our clients are primarily from the DACH region, and much of our content is in English).

• Currently enrolled at a university as a Werkstudent:in or available for an internship of at least 6 months, located in Berlin or willing to work in a hybrid setup.

🏝️ Benefits

• 30 vacation days per year (for full-time employees) plus unlimited remote workdays.

• Option to work remotely or from our attractive office in Berlin - the choice is yours.

• A vibrant startup environment that offers opportunities for personal and professional growth in your career.

• The chance to engage in one of the most rapidly evolving technology fields of our time (process automation).

• Work in a highly relevant area: automation, AI adoption, and contemporary upskilling.