Training Operations Associate II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct live and asynchronous training sessions, handling agendas and resolving technical challenges.

• Manage the comprehensive logistics for training events, ensuring all necessary prerequisites are fulfilled accurately.

• Act as the main contact for providers, delivering exceptional customer service.

• Analyze provider technical issues to identify trends and create strategies to enhance the training experience.

• Recognize gaps in training processes and contribute to the development of scalable solutions.

• Foster strong partnerships with Clinical, HR, and IT teams to align training delivery with organizational needs.

• Update and maintain essential training resources within internal platforms.

• Provide stability in a fast-paced environment by making data-informed decisions with partial information.

⛳️ Requirements

• Over 3 years of relevant experience in operations, provider relations, customer service, or a comparable enablement area.

• Outstanding verbal and written communication skills, with a proven ability to collaborate across departments and build strong relationships.

• Proficiency in Google Suite is mandatory.

• Experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.

• Demonstrated capability to manage multiple projects, implement process enhancements, and resolve technical issues independently.

• A genuine enthusiasm for supporting clinicians in their education and development to ensure a high-quality experience for Lyra clinicians at scale.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.