Training Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate schedules for training sessions, manage invites, and track attendance.

• Oversee LMS enrollment, monitor progress, track completions, and follow up with learners.

• Ensure that training materials, links, and modules are properly uploaded, organized, and accessible.

• Maintain comprehensive training documentation, attendance records, and compliance tracking.

• Assist in preparing training materials, presentations, LMS modules, and reference links before sessions.

• Support onboarding processes for new hires to ensure timely completion of required training.

• Act as the liaison between new hires, HR, and the Staff Trainer.

• Aid employees in accessing and navigating Knowledge Base (KB) articles.

• Identify and report outdated, unclear, or inconsistent training content or KB articles to the Staff Trainer for resolution.

• Ensure that training references (slides, LMS, guides) are updated and aligned with the latest KB articles.

• Maintain knowledge of company-wide and department-specific KB structures.

• Assist in the correct assignment of LMS courses based on employee role and department.

• Support the updating of LMS content for review by the Staff Trainer.

• Gather training feedback and data on learner progress.

• Prepare training summaries and reports for the Staff Trainer's review.

• Document new hire progress, identify gaps, and highlight areas for reinforcement.

• Carry out other ad-hoc tasks as assigned by the Staff Trainer from time to time.

⛳️ Requirements

• Bachelor's degree in Education, Psychology, HR, or a related discipline.

• Relevant training or certification in training is considered a plus.

• 2–3 years of experience in training coordination, HR support, onboarding, or learning operations.

• Practical experience with an LMS platform, including enrollment, tracking, and reporting.

• Familiarity with Standard Operating Procedures (SOPs), process documentation, or Knowledge Base systems.

• Experience in a BPO, shared services, or high-volume onboarding environment is advantageous.

• Strong attention to detail and consistent follow-through on tasks.

• Excellent written and verbal communication skills.

• Ability to manage multiple trainees and tasks concurrently.

• Proficient in Google Workspace and Microsoft Teams.

• Capable of adhering to structured processes and escalating issues appropriately.

🏝️ Benefits

• Base Salary: PHP 25,000 – 40,000/month.

• 13th Month Pay.

• 15 Days of Service Incentive Leave.

• HMO Coverage (Maxicare) + Dental.

• Statutory benefits + allowances.

• Performance bonuses.

• Free training and certifications.