Training Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee all elements of inbound, outbound, and Zoom training sessions, ensuring effective and seamless delivery for Dermal Educators and clients.

• Address training inquiries promptly and provide continuous client support for the online learning platform, The Education HUB.

• Assist clients with queries related to training, platform access, navigation, and troubleshooting on The Education HUB.

• Monitor and manage the number of participants in training classes, collaborate with the Education Manager, and relay model requirements to clients.

• Promote and manage the Travel Rebate program, ensuring all eligible clients receive information and assistance throughout the process.

• Maintain and update the Training Calendar with Dermal Educator schedules prepared three months in advance.

• Proactively communicate with clients regarding training cancellations, rescheduling, and any modifications to their training experience.

• Issue Training Certificates and track Competency Checklists in a timely manner.

• Keep organized and precise records of client communications and feedback in Highrise.

• Schedule and coordinate Zoom training sessions, ensuring there are no scheduling conflicts across Education HUB accounts.

• Assist clients with registration for inbound training sessions and manage workshop schedules accordingly.

• Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car rentals through Flight Centre and other providers.

• Prepare and distribute comprehensive travel itineraries to Dermal Educators and upload all relevant travel documents to the Training Calendar.

• Collaborate with the Education Manager and Dermal Educators to confirm that all travel arrangements are secure, cost-effective, and finalized at least one week prior to training.

• Confirm outbound training sessions with clients via phone one week before the scheduled date.

• Send Room Requirements to outbound clients, track responses, and upload premise photos to Highrise for approval.

• Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.

• Troubleshoot platform issues and provide ongoing assistance to clients utilizing The Education HUB.

• Monitor student messages and promptly relay inquiries to the appropriate department.

• Assist the Global Education Innovator with Education HUB tasks as needed.

• Deliver exceptional client support in line with the company's mission to "Make People Feel Wonderful."

• Develop a comprehensive understanding of departmental practices to effectively filter calls and direct inquiries to the appropriate teams.

• Actively participate in team meetings and contribute to enhancing internal protocols and processes.

• Maintain accurate and up-to-date client records in Highrise following each client interaction.

• Provide general product and service information to clients and redirect inquiries to the suitable department.

• Exemplify and promote company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.

• Perform additional reasonable tasks as needed to support the smooth functioning of the business.

⛳️ Requirements

• Prior experience in training coordination or a similar field.

• Strong knowledge of online learning platforms and tools.

• Proficiency in utilizing Zoom and other virtual meeting platforms.

• Experience in scheduling and booking travel accommodations.

• Excellent organizational and time management skills to handle schedules, bookings, and client communications.

• Strong problem-solving skills, especially in troubleshooting technical issues on online platforms.

• Exceptional verbal and written communication skills for effective interaction with clients, educators, and internal teams.

• Ability to convey complex information clearly and concisely.

• Experience in delivering high-quality client support, preferably in a training or educational setting.

• Ability to handle client inquiries, resolve issues, and guide clients in platform navigation.

• Competence in general office administration tasks, including maintaining client records and managing communications.

• Proficiency in using CRM systems like Highrise.

• Relevant qualifications in training, education, or business administration are preferred but not essential.

• Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.

• Ability to work independently and collaboratively within a team in a dynamic environment.

• Ability to manage multiple tasks concurrently and adjust to changing priorities.

• Willingness to occasionally travel or adjust working hours to accommodate training schedules.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Dayshift (Australian business hours).

• Full-time position.

• Health Maintenance Organization (HMO).

• Annual leave.

• Christmas Bonus.