Training and Document Control Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the training and development initiatives for our Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams.

• Take charge of our training programs, utilizing artificial intelligence and data analytics to identify skill gaps and create effective onboarding processes.

• Promote a culture of ongoing development and employ modern technologies to enhance employee performance and boost productivity.

• Ensure that training initiatives align with the company’s long-term strategic goals.

• Use artificial intelligence tools to develop training materials and improve e-learning experiences.

• Work closely with supervisors and line managers to evaluate current and future training needs.

• Create tailored training and development plans for individuals and teams to meet operational expectations.

• Review, select, and update training materials to guarantee their relevance and effectiveness.

• Implement a variety of training methods to accommodate different adult learning styles.

• Oversee the daily operations of training associates and consultants, ensuring high-quality training delivery.

• Facilitate effective induction and orientation sessions for new employees.

⛳️ Requirements

• Minimum of 5 years of experience in leading training programs, preferably for inside sales or revenue-generating teams.

• Knowledge of established sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a significant advantage.

• A Bachelor’s degree in Education, Human Resources, Business, or a related discipline is preferred.

• Certifications in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA) are preferred.

• A background in medical billing, healthcare document control, or patient experience is highly desirable.

• Bilingual proficiency in English and Spanish is strongly preferred.

• Highly proficient in technology, including Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360).

• Strong communication, writing, and leadership skills, with a proven ability to produce clear reports and training manuals.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance plans for eligible employees and their dependents.

• Complimentary testing for Natera employees and their immediate family members.

• Fertility care benefits available.

• Leave for pregnancy and baby bonding.

• 401k retirement plan options.

• Commuter benefits offered.

• A generous employee referral program.