Training and Compliance Coordinator

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Take ownership of program readiness and accountability for the Best Buy Field Team as they visit Best Buy stores.

• Ensure that every representative completes necessary Best Buy training, certifications, and credentialing prior to scheduling.

• Keep up-to-date records of representatives' training statuses and highlight any gaps.

• Monitor changes in training requirements and relay updates to relevant teams and representatives.

• Review Best Buy feedback forms and guarantee acknowledgment and responses within set timeframes.

• Direct feedback to the appropriate owners, ensure follow-through to resolution, and confirm outcomes to submitters.

• Detect recurring feedback patterns and suggest improvements in processes, training, or communication.

• Maintain a feedback log detailing status, owner, response time, and resolution.

• Manage and uphold the Best Buy project calendar, including launch dates, training periods, installation timelines, and deadlines.

• Collaborate with Account Management, Scheduling, PMI, Analytics, and Field Leadership to validate dates and identify risks.

• Escalate any missed or at-risk project dates.

• Create, configure, test, update, and retire Repsly forms for installation projects.

• Partner with Analytics to ensure that form data aligns with client reporting requirements.

• Monitor performance against Best Buy and client SLAs.

• Identify SLA risks and coordinate corrective measures.

• Prepare regular SLA and compliance reports for Operations leadership.

• Assist with administrative tasks, data entry, reporting, documentation, special projects, and high-volume periods.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in operations coordination, training coordination, compliance, or project coordination, preferably in retail merchandising, field services, or a multi-site environment.

• Exceptional organizational skills with a proven ability to manage multiple deadlines and workstreams simultaneously.

• Clear and confident written and verbal communication skills, including the capability to follow up firmly and professionally across departments.

• Proficient in Microsoft Office (Excel, Teams, Outlook) and quick to learn new platforms.

• High attention to detail and a robust sense of ownership regarding outcomes.

• Flexibility to adapt priorities and undertake a variety of tasks and projects beyond the core responsibilities of the role.

• Experience with Repsly or similar retail execution/field data collection platforms is preferred.

• Familiarity with Best Buy store operations, vendor requirements, or retail installation programs is preferred.

• Experience with Salesforce or other CRM and scheduling tools is preferred.

• Background in supporting SLA tracking or client-facing performance reporting is preferred.

🏝️ Benefits

• Competitive salary, paid weekly.

• Opportunity to work remotely from home.

• Health, Dental, and Vision benefits.

• 401K Program with matching contributions.

• Paid Time Off.

• Paid Holidays.

• $30 Mobile Reimbursement.

• Scholarship opportunities available for employees and their direct family members.

• Employee Assistance Program.

• Leadership Development Program.

• Special pricing for employees on multiple clients.

• Opportunities for personal development.

• Professional stretch assignments.

• Long-term career pathing options.