Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct live training sessions for clients and internal staff, focusing on onboarding, ongoing education, operational reinforcement, and addressing specific issues.

• Utilize real-life scenarios, guided practice, and workflow-oriented exercises to enhance the independent execution capabilities of learners.

• Offer real-time coaching and reinforcement during training sessions to ensure understanding and assess the effectiveness of the training.

• Facilitate the onboarding process for new MAP employees as required, emphasizing products, systems, client support workflows, and operational execution.

• Equip clients to independently manage essential workflows, including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions.

• Evaluate client feedback, support ticket patterns, escalations, and post-implementation performance metrics to pinpoint training deficiencies and opportunities for continuous improvement.

⛳️ Requirements

• 2–4+ years of experience in training, client enablement, implementation support, or operational roles that involve client interaction.

• Proven experience in delivering live training within operational or production settings, extending beyond traditional classroom instruction.

• Background in credit unions, financial services, payments, or card-processing operations is essential.

• Excellent facilitation, storytelling, coaching, and communication abilities.

• Capability to simplify complex systems, procedures, and workflows into clear and practical learning experiences.

• Proficiency in managing multiple training engagements, adapting to shifting priorities, and handling follow-up actions concurrently.

🏝️ Benefits

• Health insurance

• Professional development

• Flexible work arrangements

• Paid time off