Trainer – Adoption Specialist, Federal Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct instructor-led, virtual, and practical training sessions to support the implementation of enterprise healthcare technologies.

• Offer end-user assistance during system rollouts, go-live phases, and periods of post-implementation stabilization.

• Enhance the training curriculum, job aids, user manuals, and learning resources created by the instructional design team.

• Mentor end-users on system functionalities, workflows, and best practices to boost user confidence and technology adoption.

• Track user readiness and adoption, collecting feedback to pinpoint further training requirements.

• Work collaboratively with Organizational Change Management, Communications, and Deployment teams to ensure a seamless user experience during implementation.

• Assist in train-the-trainer sessions and support customer organizations with their local training initiatives.

• Record training activities, attendance logs, user feedback, and adoption metrics.

• Identify areas for enhancing training delivery, user engagement, and adoption tactics.

• Act as a reliable point of contact for end-users throughout the implementation process, fostering a positive customer experience and ensuring a smooth organizational transition.

⛳️ Requirements

• A Bachelor's degree in Education, Healthcare Administration, Communications, Information Systems, Business Administration, or a related discipline.

• A minimum of three (3) years of experience in delivering technical training, software instruction, user support, or organizational adoption initiatives.

• Proven experience in facilitating instructor-led, virtual, or blended learning environments.

• Exceptional presentation, communication, interpersonal, and customer service abilities.

• Preference for candidates with experience in supporting enterprise software implementations or healthcare technology deployments.

• Familiarity with adult learning principles, training methodologies, and change management concepts is advantageous.

• Experience with VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management is preferred.

• Willingness to travel occasionally to support customer training and deployment activities, if necessary.

• Capability to obtain and maintain a Level 3 Public Trust clearance.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options