Trainee Technical Support Representative – Contract

This is a fully remote position, open to applicants in India.

📋 Description

• Promptly addressing customer inquiries accurately and efficiently through email and/or live chat.

• Handling both technical and non-technical queries.

• Acknowledging and resolving customer complaints, identifying the root cause of issues, facilitating corrections or adjustments, and following up to ensure problems are resolved.

• Providing explanations and guidance to customers regarding product features and functionalities.

• Keeping up-to-date with product knowledge to respond to customer questions swiftly.

• Collaborating and communicating effectively with team members and colleagues to deliver the best possible solutions to customer problems.

⛳️ Requirements

• Applicants must have international customer support experience across voice, email, and chat channels.

• Candidates should be able to adapt to various customer issues, utilizing their product knowledge and presence of mind.

• Commitment to maintaining our reputation as a company that provides outstanding customer service at every customer interaction.

• Focus on quality by ensuring consistency and adherence to high standards.

• Willingness to work any shift and flexibility with rotational week offs is essential.

• Must possess a personal computer with Windows 8.1 or a later version.

• A high-speed broadband connection is mandatory.

• A UPS or power backup solution is preferred, if available.

• Candidates from other locations should be prepared to relocate to Hyderabad/Bangalore once office work resumes.

• Proficiency in English with strong written and verbal communication skills is required.

• Flexibility and availability for rotational shifts and week offs to cover operational hours.

• Must have logical reasoning and problem-solving skills.

🏝️ Benefits

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