Principal Support Engineer, L3 – Edge Cloud

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Serve as the ultimate escalation point for intricate technical challenges associated with Cloud infrastructure and services.

• Investigate, diagnose, and resolve high-level incidents involving compute, storage, networking, and virtualization.

• Analyze logs, metrics, and configurations to determine root causes and implement effective solutions.

• Take ownership of high-severity incidents and coordinate resolution efforts with Engineering, DevOps, SRE, and Operations teams.

• Contribute to root cause analysis (RCA) and develop preventive action plans.

• Assist in the deployment, upgrades, and maintenance of production Cloud environments.

• Collaborate with Product and Engineering teams to replicate issues and verify fixes.

• Mentor and support Level 1 and Level 2 Support Engineers.

• Develop and maintain runbooks, SOPs, and technical documentation.

⛳️ Requirements

• A minimum of 5 years of experience in Cloud infrastructure support, system administration, or technical operations.

• Strong knowledge of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), and Security (IAM, encryption, best practices).

• Proficient hands-on experience with Linux/Unix systems.

• Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).

• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).

• Excellent analytical and problem-solving abilities.

• Proficiency in English at a B2 level or higher.

• Preferred: Automation and scripting skills (Python, Bash, PowerShell).

• Experience with CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).

• Cloud certifications (AWS, Azure, GCP) are a plus.

• Understanding of ITIL incident and problem management.

🏝️ Benefits

• Competitive salary.

• Flexible working hours with hybrid or remote options, depending on the role.

• Opportunity to work from anywhere globally for up to 45 days each year.

• Private medical insurance for you and your family.*

• Additional paid vacation and sick leave days.*

• Support for significant life moments and celebrations.

• Language courses to foster connection and growth.

• Modern and inviting offices equipped with snacks, drinks, and entertainment.*

• Team sports and social activities.*