Technical Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Quickly respond to customer inquiries, prioritizing their needs to ensure a fulfilling experience.

• Deliver precise and timely information, establishing yourself as a reliable source of expertise for our clients.

• Collaborate effectively with cross-functional teams, ensuring customer issues are resolved efficiently.

• You will address support queries via phone, email, chat, and a ticketing system.

• Provide insightful advice on product usage to help customers maximize their experience with our offerings.

• Identify, assess, and resolve technical issues, providing timely support.

• Utilize Salesforce Service Cloud and JIRA for ticket management.

• Work on integrations between Wildix and third-party applications.

• Train partner engineers on the proper use of our products.

• Occasionally, you will travel within Italy.

⛳️ Requirements

• At least 3 years of demonstrated experience in a customer care or support role within the telecommunications sector.

• Strong communication and interpersonal abilities, ensuring seamless interactions with both customers and colleagues.

• Excellent problem-solving skills, showcasing your attention to detail when addressing customer concerns.

• You are a quick learner who is eager to acquire new knowledge and skills.

• Ability to work effectively both independently and collaboratively within a team.

• Native Italian speaker with good spoken and written English skills.

• Solid understanding of VoIP technology.

• Good knowledge of network technologies including OSI model, TCP/IP, LAN, WAN, DNS, DHCP, and QoS.

• Familiarity with AI tools.

🏝️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and return inspired.

• Top-Tier Tech – Love Mac? So do we! We provide our team with the best tools for success.

• Career Growth & Development – We fund certifications and IT conferences to keep you at the forefront of your field.