IT Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Managing first-tier tickets (Service Desk), conducting analysis, logging, categorizing, and directing requests.

• Providing support for software, corporate systems, email, and productivity applications.

• Creating, modifying, disabling, and deleting user access in line with information security protocols.

• Overseeing permissions and access profiles for corporate systems.

• Assisting with the onboarding, internal transfer, and offboarding processes for staff members.

• Monitoring and ensuring adherence to service level agreements (SLAs).

• Coordinating with infrastructure, systems, information security teams, and vendors.

⛳️ Requirements

• Background in Service Desk, Help Desk, or Technical Support.

• Familiarity with Active Directory, Microsoft 365, identity and access management (IAM), and ticketing systems.

• Excellent communication abilities, well-organized, and focused on customer service (internal customers).

• Technical vocational degree in IT or currently enrolled in a Bachelor's degree program in IT or a related field.

🏝️ Benefits

• Health insurance;

• Dental plan;

• Group life insurance;

• Pharmacy assistance;

• Meal allowance;

• Food allowance;

• Transportation allowance;

• Profit-sharing (PLR);

• Gympass or Totalpass;

• Partner benefits club with hundreds of partner companies;

• Birthday day off.