Trainee Technical Support Engineer – JavaScript, Web

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist with daily technical operations

• Help troubleshoot various issues

• Provide initial support to users

• Work together with cross-functional teams to ensure prompt resolution of incidents

• Aid in maintaining system stability and enhancing user satisfaction

• Accurately document findings, troubleshooting processes, and technical observations

• Escalate issues to Engineering or Senior Support according to established procedures

• Monitor issue status and follow up to guarantee appropriate resolution

• Support the validation of fixes and verify successful resolution of issues

• Keep internal documentation, FAQs, and troubleshooting manuals up to date

• Engage in training sessions, shadowing, and initiatives for continuous improvement.

⛳️ Requirements

• 1–2 years of experience in web development or technical support (Junior level).

• Strong knowledge of **JavaScript, HTML, and CSS**.

• Basic understanding of **Web Development principles and front-end architecture**.

• Experience in analyzing technical issues within **web-based environments**.

• Ability to **read logs and assess system behavior** to pinpoint potential root causes.

• Excellent written and verbal communication skills for **clear documentation and issue reporting**.

• **Advanced English proficiency**.

• **Experience with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).**

🏝️ Benefits

• Monetary compensation

• Year-end Bonus

• IMSS, AFORE, INFONAVIT

• Major Medical Expenses Insurance

• Minor Medical Expenses Insurance

• Life Insurance

• Funeral Expenses Insurance

• Preferential rates for car insurance

• TDU Membership

• Holidays and Vacations

• Taquitos Rewards

• Amazon Gift Card on your Birthday

• Work-from-home Bonus