
Trainee Technical Support Engineer – JavaScript, Web
Posted May 25

Posted May 25
This is a fully remote position, open to applicants in Mexico.
• Assist with daily technical operations
• Help troubleshoot various issues
• Provide initial support to users
• Work together with cross-functional teams to ensure prompt resolution of incidents
• Aid in maintaining system stability and enhancing user satisfaction
• Accurately document findings, troubleshooting processes, and technical observations
• Escalate issues to Engineering or Senior Support according to established procedures
• Monitor issue status and follow up to guarantee appropriate resolution
• Support the validation of fixes and verify successful resolution of issues
• Keep internal documentation, FAQs, and troubleshooting manuals up to date
• Engage in training sessions, shadowing, and initiatives for continuous improvement.
• 1–2 years of experience in web development or technical support (Junior level).
• Strong knowledge of **JavaScript, HTML, and CSS**.
• Basic understanding of **Web Development principles and front-end architecture**.
• Experience in analyzing technical issues within **web-based environments**.
• Ability to **read logs and assess system behavior** to pinpoint potential root causes.
• Excellent written and verbal communication skills for **clear documentation and issue reporting**.
• **Advanced English proficiency**.
• **Experience with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).**
• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
Bemobi
Unisys
Dailymotion
SoftExpert - Software for Excellence
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