TPA Claims Account Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Act as the main contact for designated accounts, overseeing relationships from the onboarding phase to renewal.

• Facilitate client meetings, claims evaluations, and stewardship sessions, delivering actionable insights on claims performance, trends, and results.

• Supervise the quality of claims management and TPA performance, ensuring compliance with best practices, service standards, and regulatory guidelines.

• Collaborate with adjusters, supervisors, and leadership to address escalations and enhance claim outcomes.

• Examine claims data (including frequency, severity, lag time, and expenses) to propose cost-saving measures and strategies for program enhancement.

• Aid in the onboarding of new accounts, guaranteeing a seamless transition in claims management and reporting.

• Support contract negotiations, renewals, and financial reconciliation, encompassing claim costs and program performance.

• Engage in sales presentations and finalist meetings, highlighting claims expertise and service capabilities.

⛳️ Requirements

• 3–7+ years of experience in a TPA, insurance carrier, or claims organization.

• Strong expertise in auto liability, general liability, and/or workers’ compensation claims.

• Demonstrated experience in a client-facing, consultative, or account management position.

• Bachelor’s degree is preferred.

• Industry certifications such as AIC, CPCU, or similar are advantageous.

🏝️ Benefits

• Health insurance

• Paid time off