Tour Leader – Western Europe

This is a fully remote position, open to applicants in Spain.

📋 Description

• Consistently provide exceptional customer service and ensure traveller satisfaction.

• Offer guidance to our travellers while being accountable for their well-being.

• Continuously enhance your understanding of the visited country, including its culture, religion, current affairs, environment, and more.

• Possess thorough knowledge of hotels, attractions, restaurants, transportation, souvenirs, pricing, and other relevant details.

• Create a network of information sources and contacts that can assist as needed.

• Maintain a valid passport and visa at all times.

• Ensure vaccinations and preventive medication are current.

• Be alert to potential opportunities for G Adventures, such as new destinations, new executives, new markets, or improvements to itineraries.

• Serve as the day-to-day guide, interpreter, and group manager.

• Address your travellers' issues and concerns directly, ensuring their satisfaction is achieved effectively.

• Adhere to the established travel itinerary as closely as possible, making alterations only when necessary.

• Make or reconfirm reservations for lodging, transportation, and activities as required.

• Assist and accompany travellers during optional activities and meals.

• Recommend suitable restaurants, additional transportation needs, and souvenir purchases.

• Maintain daily expense accounts, retain receipts, and keep costs within the provided trip budget.

• Compile a report for each trip in the specified format.

• Keep the Trip notes updated according to the standardized format.

• Train new Leaders as needed, sharing as much trip-related information as possible.

• Provide support to regional offices when requested by their Managers or the Toronto office.

⛳️ Requirements

• A passion for Adventure Travel.

• Prior experience living, travelling, studying, or working abroad is a vital requirement.

• Proficiency in the English language is mandatory.

• Knowledge of a region-specific language is also highly important.

• Exceptional Leadership and Communication Skills.

• Resourcefulness.

• Commitment to and awareness of Sustainable Tourism.

• Good health and a high energy level.

• First Aid/CPR Certification.

• Background in basic accounting/budgeting is a plus.

• Computer literate.

🏝️ Benefits

• Opportunity for career advancement.

• Support through a variety of Team Resource Groups.