Total Rewards Manager – People Experience

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create and continually enhance a Total Rewards strategy that aligns with the business's objectives, culture, talent requirements, and financial goals.

• Develop and sustain a compensation framework, including job architecture, salary levels, market-based ranges, leveling guidelines, and career progression frameworks.

• Set up governance for compensation regarding job evaluations, benchmarking, offers, promotions, equity assessments, salary modifications, and range management.

• Spearhead compensation benchmarking and market analysis while delivering data-driven recommendations.

• Assist with annual compensation activities, including merit planning and sanctioned pay initiatives.

• Analyze compensation expenses, pay positioning, internal equity, and business impacts in collaboration with Finance and leadership.

• Manage health, welfare, retirement, and associated benefit programs.

• Oversee benefits renewal and open enrollment processes, including assessment, implementation, communication, education, system setup, and follow-up.

• Collaborate with brokers, carriers, administrators, vendors, Finance, and internal stakeholders regarding benefit plans and issue resolution.

• Administer work-life balance and wellbeing programs suitable for a fully remote environment.

• Oversee leaves of absence and workplace accommodation processes, including return-to-work procedures.

• Design and uphold employee recognition initiatives.

• Create career development frameworks and assist in development planning, internal mobility, succession planning, and talent discussions.

• Enhance the employee experience throughout the employee lifecycle.

• Act as a daily HR partner to managers on employee relations, performance issues, policies, organizational changes, and people-related decisions.

• Manage employee relations issues, conduct investigations, perform risk assessments, document findings, and suggest actions.

• Oversee and refine performance management practices.

• Guide managers on effective people leadership, handling challenging conversations, documentation, accountability, and consistent practices.

• Develop and conduct HR and manager training sessions and create resources for managers.

• Support onboarding and offboarding processes.

• Serve as backup for payroll and assist in ensuring accurate, timely, and compliant payroll procedures.

• Establish scalable HR processes, controls, workflows, documentation, and service standards.

• Aid in HR technology, benefits, payroll, and People-system implementations or transitions.

• Manage and assess external HR vendors and partners.

• Keep employee records and People data up to date, utilizing HR metrics to identify trends, risks, and opportunities.

• Remain informed on employment laws and apply approved updates to programs, policies, processes, and guidelines.

• Collaborate closely with the Director of People & Culture and take on additional People & Culture responsibilities as necessary.

⛳️ Requirements

• Over 10 years of progressive experience in Human Resources, with significant expertise in Total Rewards and comprehensive hands-on experience across various HR functions.

• Proven track record in designing, implementing, and managing compensation programs, including market benchmarking, salary structures, grades and ranges, job evaluations, and internal equity assessments.

• Experience in establishing or significantly enhancing job architecture, career levels, career ladders, lattices, or similar career development frameworks.

• Strong background in benefits, including plan management, renewals, open enrollment, vendor or broker collaboration, employee communications, and compliance aspects.

• Experience in managing leaves of absence and workplace accommodations.

• Extensive employee relations and performance management experience, including coaching managers, conducting investigations, documentation, and performance improvement strategies.

• Experience functioning as an HR business partner or HR Manager.

• Proven ability to develop and facilitate practical training and enablement resources for managers or employees.

• Familiarity with payroll processes and capability to effectively serve as a payroll backup.

• Experience in building, implementing, or scaling HR programs and processes in a dynamic organization.

• Strong understanding of U.S. employment laws and multi-state HR compliance.

• Excellent analytical skills for interpreting compensation, benefits, workforce, and program data.

• Exceptional written and verbal communication abilities.

• High level of judgment, discretion, empathy, and comfort in managing confidential information.

• Capacity to prioritize and execute multiple complex workstreams.

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent relevant professional experience.

• Reliable high-speed internet access.

• Authorization to work in the United States without current or future sponsorship is required.

• Preferred: experience in a small to mid-sized high-growth organization; fully remote workforce; HRIS, payroll, benefits, or compensation technology implementations; partnerships with HR vendors; retirement plan management; professional HR or Total Rewards certification; experience in SaaS, technology, professional services, or multi-state knowledge-worker environments.

🏝️ Benefits

• Remote work options for all employees.

• Comprehensive Medical, Dental, and Vision coverage.

• Flexible Spending Account (FSA) availability.

• Health Savings Account (HSA) options.

• Dependent Care Account benefits.

• Company-sponsored disability insurance.

• Company-sponsored life insurance.

• Optional Critical Illness Insurance.

• Optional Accident Insurance.

• Confidential access to legal and life counseling services.

• 24/7 mental health support services.

• 401(k) plan with a generous company matching contribution.

• Access to financial planning services.

• Paid Time Off (PTO) policies.

• Paid Parental Leave benefits.

• Paid Caregiver Leave options.

• Opportunities for sabbatical leaves.

• Annual allowance for professional development.

• Paid time for community volunteering activities.