Title Express Processor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting auto insurance firms in obtaining vehicle titles and necessary documentation.

• Collaborating with financial institutions and vehicle owners.

• Responding to basic TE inquiries and providing updates on claims.

• Obtaining payoff information through calls to the Initial Lien Holder.

• Notifying owners about the packets that will be mailed to them.

• Conducting follow-up calls to gather required documents.

• Overseeing and managing a shared inbox to ensure tasks are completed in accordance with company policies.

• Reviewing all incoming mail for compliance with State regulations.

• Initiating the 'Okay to Pay' process following the final compliance review.

⛳️ Requirements

• Minimum of 1 year experience in office customer service.

• Education: High School diploma.

• Must reside within the United States.

• Proficient in standard office equipment and Microsoft software.

• Capable of identifying and analyzing vehicle title documents in line with company and State regulations.

• Ability to collaborate closely with State DMV offices and Lien Holder organizations.

• Strong problem-solving skills.

• Capability to handle multiple tasks simultaneously.

• Basic proficiency in 10-key data entry.

• Ability to thrive in a fast-paced work environment.

• Excellent written and verbal communication skills.

• Strong customer service skills and a positive attitude.

• Basic mathematical abilities.

• Proficient in delegating and prioritizing tasks.

• Ability to work independently as well as in a team setting.

• Fluent and effective reading and writing skills in English.

• Valid driver's license required.

• Availability for occasional overtime as needed.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401k plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• 10 vacation days annually.

• 7 paid company holidays.

• Life and Accidental Death & Dismemberment (AD&D) Insurance.

• Along with numerous other employee benefits.