Tier 3 Technical Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary expert for our clients.

• Take charge of client communications, fostering relationships and managing expectations.

• Efficiently handle your ticket queue with accuracy.

• Contribute to a functional knowledge base that truly benefits users.

• Act as a bridge between clients and vendors.

• Collaborate with the team during weekly meetings and training sessions led by team members.

• Set a positive example by adhering to our standards of accountability and exceptional customer support.

⛳️ Requirements

• Practical experience in troubleshooting, configuring, and managing Microsoft technologies.

• Extensive knowledge of Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven understanding of advanced networking concepts.

• A strong commitment to outstanding customer service and a demonstrated ability to establish trust.

• A history of producing comprehensive internal documentation.

• Experience with Remote Access Solutions, including Remote Desktop and RemoteApps.

• A strong desire to learn and a collaborative mindset.

🏝️ Benefits

• A culture that values you as an individual.

• Access to top-tier tools and useful documentation.

• Genuine opportunities for advancement through team-led training initiatives.

• A company that recognizes initiative, promotes growth, and supports your career path.

• A team that listens, learns, and collaborates to achieve success together.