Technical Support Engineer II

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver post-sale technical assistance to customers and partners.

• Evaluate and document issues reported by customers.

• Develop and communicate strategies for resolution.

• Collect essential information and resources.

• Examine and replicate case scenarios.

• Offer clear responses to customers and document corrective measures.

⛳️ Requirements

• 1-2 years of demonstrated experience in a technical support role or a similar capacity.

• Extensive knowledge and background in at least some of the following areas:

• IT and system administration.

• Networking, data transport, and encryption.

• Cloud infrastructure, machine, network, and service virtualization.

• Security principles and methodologies.

• Proficiency in relational databases and SQL.

• Experience with .NET applications.

• Skills in troubleshooting and problem analysis.

• Strong written and verbal communication skills in English.

• Ability to operate in diverse, international customer and team settings.

• Capability to explain technical concepts at a professional level in multiple languages is advantageous.

• Trustworthy, self-driven, and dependable.

• Commitment to accountability, transparency, and ownership.

• Eagerness to thrive in a dynamic and challenging environment.

• Organized and methodical with exceptional attention to detail.

• Previous or current security clearance is a plus.

🏝️ Benefits

• Competitive salaries.

• Meaningful bonus program.

• Excellent benefits.

• Healthcare insurance.

• Pension/retirement matching.

• Comprehensive life insurance.

• Employee assistance program.

• Time off plans.

• Paid company holidays.