Bilingual Technical Support Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage incoming calls, emails, and chat inquiries

• Support customers who speak both English and Spanish

• Offer training and troubleshooting assistance

• Address email communications and chat requests

• Record all calls and interactions meticulously

• Coordinate product repairs as needed

• Update customer demographic or personal details

• Elevate issues or concerns to the Supervisor of Technical Support

⛳️ Requirements

• High School diploma required

• Associate Degree in Information or Computer Science is preferred

• Prior call center experience is an advantage

• Must be fluent in both English and Spanish (verbal and written)

• Proficient in MS Office Word and Outlook

• Skills in Windows navigation

• Competency in keyboarding

• Familiarity with database applications, spreadsheets, and relational databases is a plus

• Experience with Win CE operating systems preferred

• Strong customer service orientation

• Ability to remain composed in high-stress situations

• Proficient troubleshooting skills

• Detail-oriented

🏝️ Benefits

• Work culture that promotes collaboration

• Emphasis on individuality

• Empowerment to make a difference in lives

• Opportunities for career advancement