Tier 2 Technical Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver direct technical assistance to customers through phone, email, and ticketing platforms

• Diagnose and resolve intricate hardware, software, and network challenges

• Install and set up DTiQ systems remotely

• Elevate issues when necessary and work alongside internal teams to guarantee resolution

• Manage ticket queue performance and achieve SLA and productivity goals

• Accurately document issues and solutions in a clear manner

⛳️ Requirements

• Excellent English communication skills (both verbal and written)

• Strong grasp of computer hardware and networking basics

• Familiarity with Windows operating systems

• Background in technical support or help desk settings

• Exceptional troubleshooting and problem-solving abilities

• Capability to work independently as well as collaboratively in a team

• Proficiency in Spanish (preferred)

• Possession of CompTIA or other relevant technical certifications (preferred)

• IT degree (completed or in progress) (preferred)

• Experience with surveillance, POS systems, or loss prevention technologies (preferred)

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and certification

• Flexible work environment

• Health and wellness benefits

• Collaborative and inclusive company culture