Tier 2 Support Analyst – Accounts

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Taking ownership of troubleshooting, diagnosing, and resolving issues to ensure successful outcomes.

• Guaranteeing timely escalation of concerns.

• Supporting colleagues and providing coaching to facilitate faster case resolution.

• Recording solutions and creating written guidance on the steps for resolution.

• Reporting problems and suggesting improvements to processes.

• Identifying training deficiencies and proposing areas for enhancement.

• Contributing to initiatives aimed at reducing case volumes.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Capacity to communicate swiftly and effectively at all levels within a global team.

• Resourceful and highly organized.

• Strong analytical and problem-solving capabilities.

• Background in an accounting role.

• Understanding of accounting terminology and concepts.

🏝️ Benefits

• Collaborate and gain insights from industry experts.

• Engage with innovative products and services.

• Receive the training and support necessary to embrace new challenges, adapt to rapid changes, and explore various career paths.

• Enjoy an inclusive work environment.

• Compensation based on performance.

• Opportunities for professional growth and development.