Tier 2 Customer Care Agent – Bilingual (English/Spanish)

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Provide exceptional support and enhance customer satisfaction and loyalty by addressing inquiries related to Fubo’s services.

• Address customer concerns, encompassing billing, technical issues, and social media inquiries.

• Aim for a single-call resolution of customer issues.

• Participate in ongoing training to remain informed about product, service, policy updates, and technical challenges.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• Proficient in speaking, reading, and writing professionally in both English and Spanish.

• Experience in managing advanced customer care contact escalations from Tier 1 representatives.

• Familiarity with social media platforms, including managing posts and engagement.

• Strong interpersonal skills are essential.

• Ability to recognize and fulfill customer needs and expectations.

• Outstanding phone and customer service abilities.

• Regular, punctual, and consistent attendance is mandatory.

🏝️ Benefits

• Must provide an updated computer/laptop (No Chromebook), along with a reliable internet connection.

• Availability for weekend hours (Saturday & Sunday) is required.

• All customer care representatives must be flexible to work all shifts, including overtime, holidays, and emergency shifts as needed.