Tier 1 Technical Support Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Provide inbound telephone support according to the established schedule.

• Deliver email and chat support as scheduled, ensuring all customer inquiries and concerns are effectively addressed.

• Commit to ongoing improvement of cognitive and customer service skills.

• Assist and inform customers regarding inquiries related to software and hardware, account management, installation, and best practices.

• Prioritize quality and customer satisfaction in all interactions.

• Maintain clear and comprehensive documentation of customer interactions.

• Address inquiries concerning hardware, software, account management, upgrades, online orders, and industry events.

• Conduct research and prepare detailed escalations for second-level support.

• Review, manage, and follow up on open issues as necessary.

• Engage in project work that encompasses both short-term and long-term initiatives.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Exceptional interpersonal skills.

• Outstanding written and verbal communication abilities, including strong listening skills.

• Intermediate to advanced computer proficiency, particularly with Internet knowledge.

• 1-2 years of experience in troubleshooting hardware and/or software, either remotely or on-site.

• Experience working in a customer support center.

• Familiarity with mobile communications.

• Experience in transportation accounting or accounts receivable is highly advantageous.

• Must demonstrate dependability, adaptability, and flexibility.

• Ability to diagnose and troubleshoot technical issues.

• Basic mathematical skills.

• Creative thinking and problem-solving abilities.

🏝️ Benefits

• 100% remote work employment model.

• Shift differential pay for evening and weekend shifts.

• Comprehensive training on hardware and software applications for eligible candidates.

• Competitive salary and full benefits package for full-time employees.

• Health, Dental, Vision, and Life Insurance Plans.

• 401K retirement plan.

• Paid Time Off (PTO).