Technical Support, Guest Experience Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide first-line proactive assistance for technical and operational inquiries from venues.

• Manage incoming customer communications.

• Prioritize inquiries based on their significance and impact on venues and guests.

• Adhere to troubleshooting guidelines and utilize a knowledge base of solutions to address tickets.

• Achieve targets for response times to inbound communications, resolution times, and customer satisfaction.

• Assist guests with frequently asked questions and bookings while enhancing their experience.

• Perform additional operational tasks following proper training.

⛳️ Requirements

• Minimum of 2 years of experience as a support agent or specialist in the hospitality or entertainment sectors.

• A hands-on support style complemented by a customer-focused approach.

• Experience in providing technical and/or operational support or troubleshooting.

• Familiarity with guest experiences.

• Flexible availability is essential.

• Commitment to 40 hours per week.

• Successful completion of a 90-day probationary period is necessary for continued employment.

🏝️ Benefits

• Paid vacation and holidays.

• Mental health support available through our Employee Assistance Program.

• Employee discounts offered through LifeMart.

• A fast-paced, high-energy work environment.