Estagiário em Suporte Técnico N3

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in analyzing tickets escalated by N1, reviewing logs, simulating scenarios, and structuring documentation for the Development Squads.

• Monitor daily reviews on PlayStore, AppleStore, and Reclame Aqui, identifying users, understanding issues, and supporting responses from the customer service team.

• Aid in the extraction and cross-referencing of data from various sources to create and maintain interactive reports and dashboards in Grafana.

• Assist in tracking the release of new app versions and analyzing the distribution of older versions (minimum version).

• Help execute scripts to resolve widespread issues.

• Support the creation of small automations and internal functionalities using Retool and n8n for business areas.

• Participate in routine activities with the Engineering team, gathering information to expedite corrections and improvements.

⛳️ Requirements

• Currently pursuing a Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Analysis, or related fields.

• Strong logical reasoning and ability to investigate the root causes of problems.

• Understanding of databases and programming logic.

• Familiarity with REST APIs and service communication.

• Experience with Git for code versioning and team collaboration.

• Basic knowledge of cloud services, particularly AWS, including logs, storage, and infrastructure.

• Ability to seek answers, anticipate issues, and propose ideas.

• Strong communication skills to act as a bridge between technical areas and business sectors.

• Enthusiasm for using AI tools for learning, resolving technical questions, and enhancing work efficiency.

🏝️ Benefits

• Inclusive environment open to suggestions.

• Meal/Alimentação allowance (CAJU).

• Gympass/Totalpass.

• Health and dental insurance plan.

• Opportunities for growth.

• Access to the Alura course platform.

• Sesc.