Application Support Analyst – MST/PST Time Zone

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that the proprietary MS-SQL-based enterprise business solution is maintained to the highest standards, maximizing productivity and efficiency.

• Monitor logs for alerts, errors, and aging workflows that require analysis and resolution.

• Oversee automated data imports and exports.

• Review user incident reports for prioritization and resolution.

• Troubleshoot issues based on logs and user incident reports.

• Define, develop, and provide analysis and resolution services for complex application problems in collaboration with users.

• Offer recommendations for system and business enhancements.

• Work alongside PMO and business leads to manage application configuration in response to evolving client needs.

• Handle new client configurations through interfaces and scripting.

• Manage existing interfaces and design new application support interfaces.

• Import new data sets based on subscriptions with external partners and vendors.

• Document workflows and create process flow diagrams.

• Maintain documentation for support procedures and knowledgebase content.

⛳️ Requirements

• Exceptional analytical and problem-solving abilities.

• Capacity to work independently as well as collaboratively within a team.

• Outstanding customer service skills.

• Proficiency in T-SQL.

• Familiarity with Office 365, including SharePoint and Visio.

• Strong written and spoken English skills.

• Ability to read and comprehend C#, JavaScript, and/or PowerShell is preferred.

• Understanding of change and release management is preferred.

• Capability to resolve complex technical issues.

• Knowledge of T-SQL for data analysis and troubleshooting purposes.

• Ability to work collaboratively within a team environment to discuss issues and solutions.

• Skill in identifying data patterns or issues and problem-solving alongside developers.

• Strong communication and interpersonal abilities.

• An Associate’s or Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field, or equivalent work experience or certifications.

• A minimum of 2 years of experience in application support.

• Experience in data analysis using SQL.

• Background in working with C# or a similar object-oriented programming language.

• Experience with JavaScript is preferred but not mandatory.

• Familiarity with ticketing systems such as Jira or ServiceNow is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork and collaboration.

• Flexible working arrangements to promote work-life balance.