Tier 1 Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide assistance with Tier 1 support tasks in ServiceNow and Zendesk

• Acquire knowledge of AWS concepts pertinent to troubleshooting

• Maintain precise documentation and appropriate routing of issues

• Observe Tier 1 support personnel to understand workflows

• Participate in the maintenance of documentation and knowledge base

⛳️ Requirements

• Relevant experience in Customer Support

• Familiarity with ServiceNow and Zendesk platforms

• Basic understanding of AWS concepts

• Capability to document and prioritize support requests

• Awareness of escalation procedures to Tier 2/engineering teams

🏝️ Benefits

• Medical, dental, and vision insurance

• Parental leave

• Life and disability insurance packages

• 401(k) plan with employer-matching contributions

• Performance-based bonus