Ticketing Sales & Services Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Implement established sales strategies to sell single-game tickets, group packages, and season memberships.

• Reach out to potential customers through outbound calls, emails, and face-to-face interactions in accordance with team protocols.

• Address incoming ticket inquiries and furnish precise details regarding pricing, availability, and promotions.

• Keep accurate records of customer interactions and sales activities within designated CRM systems.

• Adhere to department guidelines for processing payments and completing ticket transactions.

• Work collaboratively with team members to meet assigned sales activity objectives.

• Represent the organization during games, events, and community outreach activities as directed by management.

• Refer complex customer issues or pricing exceptions to a supervisor.

⛳️ Requirements

• High school diploma or equivalent is required.

• Previous sales experience is advantageous but not mandatory.

• Excellent interpersonal and communication skills are essential.

• Self-driven, with a positive demeanor and a robust work ethic.

• Capable of collaborating effectively in a team-focused environment.

• Proficient in Google Workspace (Docs, Sheets, Slides, etc.).

• Previous experience in sales or customer service is desirable but not obligatory.

• Familiarity with CRM software, ticketing systems, or event coordination is beneficial.

• An interest in volleyball or the sports industry is a plus.

• Ability to operate a computer and use a keyboard, mouse, and video conferencing tools.

• Ability to communicate clearly via video, phone, and written formats.

• Occasional travel may be necessary for site visits and events.

🏝️ Benefits

• Training and continuous support will be provided.