Ticket Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist the technical support team by delegating tasks and overseeing employee performance.

• Evaluate and prioritize support tickets, ensuring that response and resolution timelines are adhered to.

• Detect recurring issue trends and recommend solutions for long-term resolution.

• Engage in regular team meetings to synchronize strategies and discuss enhancements to the support process.

⛳️ Requirements

• Prior experience as a Ticket Manager.

• Proficiency in using and supporting SAP systems.

• Capability to analyze and document tickets related to the SAP environment.

• Experience in providing user support and assistance for operations utilizing SAP.

🏝️ Benefits

• Diversity and inclusion.

• A welcoming and collaborative environment.