Third Party Medical Collector

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively encourage patients to settle outstanding medical debts.

• Address objections and delays while proposing payment options for debts.

• Leave messages for consumers detailing contact points using a required script.

• Update customer records with new details, document call outcomes or dispositions, and include any pertinent notes about the call through the system's menu or narrative section.

• Comply with the production standards established for the department and client.

• Ensure accuracy and confidentiality when managing medical records in accordance with HIPAA, federal, state, and company regulations.

• Perform additional tasks as assigned by the manager.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of 1 year of relevant experience is preferred.

• Prior experience in medical collections is necessary.

• Experience in a call center environment is required.

• Excellent organizational and communication skills.

• Proficiency in using professional language and grammar.

• Complete understanding and adherence to all federal and state regulations (including HIPAA and FDCPA) regarding collection policies and procedures.

• Intermediate to advanced proficiency in Microsoft Word and Excel.

• Strong multitasking abilities and capacity to manage a high volume of calls in a fast-paced setting.

• Exceptional telephone communication and negotiation skills.

• Ability to perform basic math calculations, including addition, subtraction, multiplication, division, and percentages.

• Capable of typing at least 25 words per minute.

🏝️ Benefits

• Medical coverage.

• Health Savings Account for high deductible medical plans.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Retirement plan with company matching contributions.

• Paid time off and holidays.

• Employee assistance program.

• Referral program.