Testing Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, sustain, and implement test scenarios, scripts, and cases in accordance with business requirements, user stories, and acceptance criteria.

• Conduct UAT, functional, regression, enhancement, end-to-end, and retesting activities.

• Identify, document, track, prioritize, and validate defects until resolution.

• Maintain testing documentation, execution records, traceability, test results, and status reports.

• Assist with integration testing, data migration validation, and business process validation.

• Engage in sprint and release testing, including test planning, defect triage, smoke testing, deployment validation, and post-deployment verification.

• Monitor testing progress and communicate risks, issues, dependencies, blockers, and outcomes to project stakeholders.

• Collaborate with Product Owners, SMEs, business stakeholders, and project teams to confirm requirements and system functionality.

• Create user guides, quick reference materials, job aids, training presentations, process documentation, knowledge articles, and FAQs.

• Prepare training scenarios, demonstrations, datasets, and materials for user adoption.

• Support or lead training sessions, user walkthroughs, demonstrations, and knowledge transfer activities.

• Facilitate business readiness, go-live, transition-to-operations, and post-implementation stabilization.

• Identify opportunities to leverage AI and Generative AI tools to enhance testing, documentation, training, reporting, and knowledge management.

• Review and validate AI-generated content for accuracy, completeness, relevance, accessibility, and alignment with requirements.

• Ensure that testing and AI-assisted activities adhere to privacy, security, accessibility, quality assurance, and governance standards.

⛳️ Requirements

• Proven experience as a Testing Analyst, QA Analyst, UAT Analyst, Business Systems Analyst, or a comparable role.

• Robust hands-on experience in developing and executing test cases, scripts, scenarios, and UAT activities.

• Experience in functional, regression, integration, end-to-end, enhancement, and release testing.

• Strong expertise in defect identification, documentation, tracking, triage, and validation of resolutions.

• Familiarity with user stories, business requirements, and acceptance criteria.

• Experience working in Agile/Scrum or sprint-based delivery environments.

• Familiarity with ServiceNow or similar work management/testing platforms is advantageous.

• Experience in creating training materials, user documentation, job aids, FAQs, and knowledge articles.

• Experience in supporting business readiness, deployment, go-live, and post-implementation activities.

• Knowledge of AI and Generative AI tools and their application in testing, documentation, analysis, and training development.

• Understanding of responsible AI practices, including the human validation of AI-generated outputs.

• Strong analytical, problem-solving, documentation, and communication skills.

• Ability to collaborate effectively with technical teams, Product Owners, SMEs, and business stakeholders.

• Exceptional attention to detail and ability to manage multiple testing and readiness activities concurrently.

• Must be legally authorized to work in Canada.

🏝️ Benefits

• Remote work arrangement.