Territory Account Specialist

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Assist in implementing Diversey cleaning and sanitation initiatives while ensuring an outstanding customer experience.

• Establish and nurture relationships with customer end users, supervisors, and management personnel.

• Comply with EHS policies, procedures, and industry best practices.

• Set up chemical dispensing systems and equipment in accordance with standard operating procedures (SOPs).

• Perform regular site visits to assess program effectiveness and customer satisfaction levels.

• Maintain customer equipment and carry out repairs on leased dish machines and other devices.

• Educate customers on the operation of equipment, cleaning protocols, product usage, and safety data sheets (SDS).

• Oversee on-site inventory and assist with order placement and program adherence.

• Identify customer issues, resolve them, and gather feedback.

• Diagnose and troubleshoot problems with equipment and system performance.

• Manage inventory within company vehicles and storage locations.

• Complete service, installation, survey, and routine visit reports using Salesforce FSL and customer reporting systems.

• Submit timesheets, follow up on parts and equipment orders, document usage, and coordinate weekly visits with the manager.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.

• Minimum of 1 year of experience in selling cleaning solutions or equipment to clients in hospitality or food service sectors.

• Willingness to accommodate emergency business needs during evenings, nights, weekends, and holidays.

• Proficiency in email, Microsoft Office Suite, Microsoft SharePoint, Microsoft PowerApps, and mobile applications.

• Valid U.S. driver's license with a clean driving history.

• Capability to drive long distances as required.

• Ability to lift and transport objects weighing up to 50 lbs and perform detailed tasks in confined or limited spaces.

• Safe and effective handling of hand and power tools.

• Strong mechanical and electrical understanding.

• Proven skills in plumbing and electrical troubleshooting.

• Professional demeanor, self-motivated, and capable of working independently.

• Excellent attention to detail, time management, and decision-making abilities.

• Exceptional communication, interpersonal, and organizational skills.

• Ability to work collaboratively across various functions and departments.

• Experience with Salesforce FSL is preferred.

• Familiarity with food safety regulations and NEHA/CPFS or Serve Safe certifications is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401k plan with employer matching.

• 15 paid vacation days annually.

• 8 paid fixed holidays each year.

• 24 hours of floating holidays.

• 80 hours of sick leave.

• Opportunities for professional growth and development.

• Competitive salary.

• Discretionary bonuses.