Telephony Infrastructure Support Engineer – M/F

This is a fully remote position, open to applicants in France.

📋 Description

• Accountable for maintaining the quality of IT and telecom services.

• Ensure the operation, administration, and upkeep of systems to maintain them in working order.

• Conduct impact assessments for the deployment of infrastructure/system modifications in production.

• Oversee and coordinate both corrective and evolutionary maintenance efforts.

• Offer technical expertise on production IT and telephony applications/systems.

• Evaluate system performance and service quality; define and execute corrective or enhancement measures.

• Establish, implement, and sustain configuration management repositories.

• Test, validate, and deploy new infrastructure and system software versions.

• Manage contracts with subcontractors: oversee industrial strategy and procurement activities.

• Ensure documentation completeness and its archiving in accordance with business protocols.

• Define, design, and implement methods, processes, resources, and technical tools for monitoring and maintenance.

⛳️ Requirements

• Master’s degree (Bac+5) from an engineering school or university specializing in computer engineering and/or telecommunications.

• Prior experience in telephony is essential.

• Fundamental knowledge of system administration, telecom infrastructures, IT/application, and telecom architectures.

• Familiarity with voice equipment (Alcatel, AudioCodes, NICE, ASC, Microsoft…).

• Experience with Linux, Windows Server, and VMware environments (administration, BASH/PowerShell scripting…).

• Capacity to comprehend and take charge of the technical and functional aspects of intricate systems.

• Awareness of maintenance disciplines: monitoring/supervision, maintenance, expert support.

• Understanding of technical integration and system qualification processes.

• Ability to evaluate and manage the impact of operations on the services provided to clients.

• Knowledge of procurement and contract management techniques for subcontracting.

🏝️ Benefits

• 9 weeks of vacation, resulting in 206 working days per year.

• Complimentary travel on the RATP network and 90% coverage for transportation in Île‑de‑France outside the RATP network.

• 75% contribution towards subscription costs outside Île‑de‑France, if applicable.

• Free access to a range of medical specialists at our health centers, including general practitioners, dermatologists, and ophthalmologists.