Telephonic Triage RN – Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a swift influx of incoming calls from Medcor customers in a call center setting.

• Efficiently and accurately document each call.

• Monitor and assess individual and call center objectives, productivity metrics, and statistics.

• Reflect all shift activities through the phone system while ensuring adherence to personal scheduling.

• Deliver exceptional customer service to Medcor’s clients and employees.

• Perform accurate assessments of symptoms and/or concerns utilizing Medcor’s Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

• Clarify details of injuries while following proprietary algorithms to guide the triage of injured workers.

⛳️ Requirements

• A valid RN license is required.

• Current BLS (CPR) certification is mandatory.

• Capability to manage a high volume of consecutive calls.

• Strong technological aptitude is essential.

• Typing speed of at least 30 WPM is necessary.

• Availability to work during a major U.S. holiday rotation.

• Willingness to work every other weekend.

• Effective written, verbal, and interpersonal communication skills are required.

• Ability to read, analyze, and interpret triage tools, information, and care instructions.

• Capacity to talk and/or hear; sit and use hands; perform close-vision computer and written tasks with the ability to adjust focus.

• Ability to work on a computer for extended periods.

• A private home workspace with four walls and a door for patient confidentiality is required.

• Access to high-speed, non-satellite internet within the primary residence is necessary.

• Ability to receive and implement feedback is essential.

• Experience in a call center setting is a plus.

• Occupational health experience is beneficial.

• Must successfully complete six weeks of training, which includes classroom instruction and precepting.

• Availability for non-negotiable Monday–Friday training from 8am–4pm CST is required.

• Must transition to a permanent schedule between 3pm and 4am CST.

• Permanent schedule changes are not permitted during the first nine months of employment.

🏝️ Benefits

• Additional shift differential pay available for evenings, nights, and weekends.

• Opportunities for retention and performance incentives.

• Paid time off is provided.

• Health insurance is included.

• Dental insurance is available.

• 401K with matching contributions.

• Education reimbursement options.

• Comprehensive training and support.

• Collaborative work environment.

• Emphasis on wellness.

• Peer recognition program.

• Open-door policy.

• Tobacco-free and smoke-free workplace.