Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Address inquiries from South Carolina Medicaid members in a call center setting utilizing established scripts and protocols.

• Collect information, evaluate the needs of callers, research and resolve questions, and document each call.

• Clarify member eligibility and assist callers in completing Medicaid applications and verifying application status.

• Adhere to documented policies, procedures, call-handling standards, and escalation protocols.

• Advocate on behalf of Medicaid members to ensure their requirements are fulfilled.

• Navigate multiple computer interfaces and retrieve information from various applications.

• Utilize five different systems to collect information and record it in up to three systems.

• Manage escalated customer concerns and deliver exceptional service support.

• Achieve performance targets in a dynamic call center environment.

• Complete four weeks of training from 8:30 a.m. to 5:00 p.m. EST.

⛳️ Requirements

• Must be at least 18 years old.

• High School Diploma or equivalent is required.

• Must undergo a pre-employment screening.

• Legal authorization to work permanently in the United States without the need for visa transfer or sponsorship.

• Must successfully complete the Call Center – Service Skills Assessment and Internet Speed test.

• A minimum of one year of call center experience in telephone customer service or related fields is required.

• Proficiency in computer usage and ability to navigate multiple programs and screens.

• Comfortable working within set processes and procedures.

• Customer service or call center experience is preferred.

• Bilingual skills in English and Spanish are preferred.

• One year of experience in medical insurance or a medical office setting is preferred.

🏝️ Benefits

• Benefits starting from day one (medical, dental, vision) for eligible positions.

• PerkSpot employee discount program.

• Paid time off and holidays.

• Paid training.

• Equipment provided.

• Opportunities for career growth and advancement.

• Supportive and inclusive work environment.

• No weekend work.

• Bi-weekly pay schedule.

• Retirement savings plan.

• Life and disability insurance.

• Voluntary dental and vision programs.