Healthcare Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage telehealth-related phone calls and email inquiries.

• Handle a consistent flow of incoming customer calls while utilizing multiple systems.

• Acquire proficiency in navigating three systems and managing an average of 20 calls daily.

• Respond to inquiries regarding services, provider availability, insurance coverage, and consultation costs.

• Assist patients in arranging virtual consultations with healthcare providers.

• Offer technical support for enrollment, scheduling, joining telehealth visits, and account details.

• Investigate discrepancies in costs, refund requests, and insurance coverage matters; escalate issues to the billing department as needed.

• Guide patients through self-service options for visit history, sick slips, prescription details, and medical records.

• Collect patient feedback on provider quality, self-service features, and visit connectivity.

• Provide thorough solutions to healthcare-related inquiries.

⛳️ Requirements

• Open availability for hours of operation: 24/7/365.

• Willingness to work on weekends.

• Capability to complete a 3-week virtual training course and 1 week of nesting with 100% attendance.

• Successful completion of a customer service assessment and typing test on a computer.

• A high school diploma, GED, or college degree is required.

• Successful completion of a background check is mandatory.

• High-speed home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed.

• Ability to connect the work computer directly to the home modem using Ethernet.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free, and clutter-free workspace, free from unauthorized individuals, writing utensils, or electronics during work hours.

• Strong problem-solving abilities.

• Capacity to effectively multitask.

• Outstanding communication skills.

• Customer service experience is advantageous but not essential.

🏝️ Benefits

• Health benefits (medical, dental, vision) commence on the first day of employment.

• Paid time off accrues after 180 days (approximately 6 months) of employment.

• Fully remote work arrangement.

• All necessary equipment provided (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables).

• Paid mandatory training.

• Retirement savings plan available.

• Paid holidays.

• Life and disability insurance offered.

• Voluntary dental and vision programs available.

• Bonuses or incentives may be available based on business needs.