Telephonic Health Services Coordinator

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Act as the main point of contact for patients who have been newly referred.

• Perform outbound calls to newly enrolled prospective patients to describe AMC Health's Remote Patient Monitoring programs, services, and advantages.

• Interact with patients via telephone to build rapport, answer inquiries, and promote participation and adherence to monitoring programs.

• Accurately and thoroughly document patient information in the electronic health record (EHR).

• Work collaboratively with nurse care managers and monitor hospitalizations as necessary.

• Address inbound inquiries from patients, clients, and providers, and effectively assess service needs.

⛳️ Requirements

• Current CNA certification or an equivalent credential (e.g., Pharmacy Technician), in good standing.

• Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.

• Minimum experience qualifications: At least six (6) months of experience in general duties as a Medical Assistant OR three (3) years of experience in a clinic or similar healthcare environment with direct patient interaction.

• Familiarity with medical terminology and prior experience utilizing electronic health record (EHR) systems.

• Strong technical skills, including the ability to assist patients remotely with health devices and resolve basic issues.

• Capacity to type a minimum of 50-60 words per minute while conversing with patients by phone.

• Must be able to work schedules aligned with client-specific time zone requirements, as dictated by business needs.

🏝️ Benefits

• In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be considered to assist qualified individuals with disabilities in performing essential functions. Employees are expected to adhere to all company policies, procedures, and relevant legal and regulatory requirements.