Telephonic Health Services Coordinator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the main contact for patients who have been newly referred.

• Engage in patient outreach, registration, enrollment, and telephonic communication.

• Assist patients dealing with chronic illnesses such as CHF, COPD, diabetes, and hypertension.

• Establish trust and show empathy towards patients.

• Clearly communicate the services provided by Remote Patient Monitoring (RPM).

• Guarantee efficient and compliant enrollment procedures.

• Work in conjunction with nurse care managers and other members of the clinical team.

• Accurately record patient information in the Electronic Health Record (EHR) system.

⛳️ Requirements

• Exceptional organizational, time management, and multitasking abilities.

• Outstanding verbal and written communication skills with a keen eye for detail.

• Proven capability to actively listen and engage with patients compassionately and professionally.

• Ability to work autonomously in a remote setting while remaining accountable for assigned responsibilities.

• Strong problem-solving and critical-thinking abilities, with a commitment to following issues to resolution.

• Demonstrated ability to build rapport and sustain productive relationships in a telephonic and remote environment.

• Proficient in navigating multiple systems and technologies concurrently.

• Bilingual (Spanish) is preferred.

• Completion of a Medical Assisting program accredited by CAAHEP or ABHES is preferred.

• A minimum of six (6) months of experience performing general tasks as a Medical Assistant OR three (3) years of experience in a clinic or similar healthcare environment with direct patient interaction.

• Familiarity with medical terminology and prior experience using electronic health record (EHR) systems.

• Strong technical skills, including the ability to assist patients remotely with health devices and troubleshoot basic issues.

• Capability to type at least 50-60 words per minute while conversing with patients on the phone.

• Must be able to work schedules that align with client-specific time zone requirements, as needed by business operations.

• Active CNA certification or an equivalent certification (e.g., Pharmacy Technician), in good standing.

🏝️ Benefits

• Opportunity to work efficiently in a completely remote environment.

• Must have a dedicated home office that is private, quiet, secure, and free from distractions.

• Reliable internet access that meets the company's minimum technical standards.