Telephone Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the initial point of contact for clients

• Respond to incoming calls and manage customer inquiries in a courteous and professional manner

• Address customer concerns and deliver information on behalf of clients

• Adjust to diverse client requirements and fluctuations in call volumes

• Record and finalize data entry following each interaction

• Maintain exemplary attendance and punctuality

• Demonstrate professional phone etiquette and a positive demeanor

• Comply with company policies, including the maintenance of a drug-free workplace

• Provide service-oriented customer support; this role does not involve telemarketing or sales

⛳️ Requirements

• Strong focus on detail and a dedication to customer satisfaction

• Minimum typing speed of 25 words per minute

• Capable of communicating effectively and professionally with clients

• Proficient data entry skills

• Drug-free and able to sustain a positive, professional attitude

• Windows 11 Pro machine with 16GB of RAM, quad-core processor having a CPU speed of at least 2.5 GHz (Windows option)

• Supported versions of macOS with all updates, at least 16GB of RAM with an M series chip (Mac option)

• Dual monitors (19” each), widescreen recommended

• Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload

• Ethernet connection required; Wi-Fi and satellite connections are not acceptable

• No data caps on internet usage

• Webcam for meetings, training, and quality monitoring

• Noise-canceling headset

• Antivirus protection required; Windows Defender is not permitted

🏝️ Benefits

• PTO Program

• Flexible Schedule

• Referral Program